Customer Testimonials

As someone who had worked in the industry for many years, buying any newer vehicle can be frustrating. Bruno Borda, and Jace Howell made every effort to change that. The pricing on the GMC was fair, and they honored everything we agreed on. The finance process was easy, and Jace explained all the options available for an extended service contract. Selling new and used vehicles is a tough job, and I really respect the job they did at Cardinal Buick GMC

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Cardinal Buick GMC in Belleville, Illinois operates with a disturbing lack of integrity. I inquired about a vehicle with an MSRP of $58,155. Both the Cardinal Buick GMC website and the official GMC website—which pulls its information directly from the dealer—boldly advertised a $6,397 discount, showing a final “cash price” of $51,758. However, only after multiple discussions did it finally become clear that this price was not truly available to all customers. Prior to that, the dealership had several opportunities to fully disclose that the advertised discount came with restrictions—but they chose not to. In other words, the $6,397 discount they ... Read More

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DealerRater - Aug 29, 2025

Cardinal Buick GMC in Belleville, Illinois operates with a disturbing lack of integrity. I inquired about a vehicle with an MSRP of $58,155. Both the Cardinal Buick GMC website and the official GMC website—which pulls its information directly from the dealer—boldly advertised a $6,397 discount, showing a final “cash price” of $51,758. However, only after multiple discussions did it finally become clear that this price was not truly available to all customers. Prior to that, the dealership had several opportunities to fully disclose that the advertised discount came with restrictions—but they chose not to. In other words, the $6,397 discount they proudly advertised on both their website and GMC’s website simply vanished once the details were pressed. This is a textbook example of bait-and-switch advertising. When I raised the issue, Ed, one of the general sales managers, attempted to justify the practice by citing “Illinois advertising laws and regulations.” However, no law requires a business to misrepresent pricing. This explanation came across as nothing more than an excuse rather than accountability for misleading consumers. Equally troubling is Cardinal Buick GMC’s unwillingness to conduct business with transparency. Straightforward questions were met with evasive answers, and the overall approach felt designed to confuse rather than clarify. What is especially disappointing is their lack of support for military personnel and veterans. In contrast to most reputable dealerships that proudly extend appreciation to those who serve, this business demonstrates no such commitment. Consumers deserve honesty, transparency, and respect—none of which are present at Cardinal Buick GMC. I would strongly caution anyone considering a purchase to look elsewhere for a dealership that values its customers and upholds ethical business practices.

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Buy your Cars from Bruno Borda! He cares and will provide a great experience. He loves what he does and has extensive experience and knowledge. He knows what he is doing!

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Bought 4 new tires. Barb sticking thru sidewall but they need to file a claim before they'll replace! Would they put thier wife in a car with a.fd up tire to drive for a week? Highly disappointed and will not ever go back for any other services!!!!!!

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Absolutely impressed and amazed by the work done by Mark and Ryan! Helped myself get a really good deal and a good price!

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Their service department is a complete rip off! I had taken my car in for service that they charged me $1300 to repair only for the same problem to reoccur two months after. The service go on to tell me that the last technician diagnosed the problem wrong! So I take in on yesterday and tell me it's calibers'/brakes/rotors for $800 but keep in mind I also purchased 2 tires and one of the sensors went out and they are telling me that I have to pay $150 for another! They are full of crap!

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I am writing to formally express my deep disappointment and concern regarding a discriminatory experience I encountered during the attempted purchase of a 2021 Hyundai Elantra SE from Cardinal Buick. On the morning of April 22nd, I contacted the dealership to confirm that the vehicle was still available and was informed that it was. I then began working with a representative named Brandon, to whom I submitted a finance application to verify my pre-approval with my bank. At 12:02 PM, I received a consent form outlining the agreed-upon terms: $500 down and $397 per month. I signed and returned the form at 12:12 PM. By 2:22 ... Read More

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DealerRater - Apr 23, 2025

I am writing to formally express my deep disappointment and concern regarding a discriminatory experience I encountered during the attempted purchase of a 2021 Hyundai Elantra SE from Cardinal Buick. On the morning of April 22nd, I contacted the dealership to confirm that the vehicle was still available and was informed that it was. I then began working with a representative named Brandon, to whom I submitted a finance application to verify my pre-approval with my bank. At 12:02 PM, I received a consent form outlining the agreed-upon terms: $500 down and $397 per month. I signed and returned the form at 12:12 PM. By 2:22 PM, I was informed that all necessary documents were complete and the next step was for me to visit the dealership to finalize the purchase. I confirmed I would arrive between 5:30 and 6:00 PM, but due to a last-minute Uber cancellation, I arrived at approximately 6:46 PM, after spending $62 on transportation. While en route, I received a phone call asking me to verbally confirm that I was still coming to complete the purchase, which I did. Upon my arrival, I was informed that the vehicle had been sold to another customer—a white family—who had arrived just 10 minutes before me. I was not contacted or given any indication that the vehicle might be sold to another party, despite having completed all required paperwork and even purchasing insurance for the vehicle in anticipation of taking it home that evening. This experience was not only extremely frustrating and embarrassing—especially as it occurred on my birthday—but it also raised serious concerns about the fairness and integrity of the transaction. I felt disregarded and discriminated against, and I am seeking a formal response and resolution to this matter.

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Called in to verify that they still had the vehicle I was interested in and made an appointment to see the vehicle since I lived 1.5 hours away. They said they did and it would be set aside for me and when I arrived it was being test driven and then sold before I had a chance to purchase it. Total of 3 hours driving waisted as their word in no good! Looking at the reviews of this dealership I see this was a blessing in disguise. Wouldn't recommend this dealership to anyone.

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Avoid This Dealership – Learn from My Costly Experience! I took my 2017 GMC Sierra 1500 to this dealership on December 28 due to the well-known transmission issue affecting this model year. On January 3, I was informed that they had just ordered the transmission. Three weeks later, they told me it could take up to three months for a replacement. As of now, my truck is still sitting at the dealership with no estimated fix date. Then things got even worse. I received a call—not from the dealership, but from the Belleville police— informing me that my truck had been left on cinder ... Read More

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DealerRater - Feb 5, 2025

Avoid This Dealership – Learn from My Costly Experience! I took my 2017 GMC Sierra 1500 to this dealership on December 28 due to the well-known transmission issue affecting this model year. On January 3, I was informed that they had just ordered the transmission. Three weeks later, they told me it could take up to three months for a replacement. As of now, my truck is still sitting at the dealership with no estimated fix date. Then things got even worse. I received a call—not from the dealership, but from the Belleville police— informing me that my truck had been left on cinder blocks and my 22” wheels had been stolen while it was parked at the dealership. When I called the dealership to ask why the police notified me before they did, they had no clear answer. When I asked how they planned to resolve the theft, their response? "File a claim with your insurance." This dealership failed its duty of care and now wants to avoid responsibility. I guess they forgot about their garage keepers insurance. 🚨 DO NOT TRUST THIS DEALERSHIP! 🚨 If you value your vehicle and your wallet, take your business elsewhere. Their poor management is costing customers time and money. GMC Corporate, Regional Management, and the Better Business Bureau have all been notified.

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Not a pleasant experience no call backs found out they didn’t change my oil like they said they did

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They sold us a car that did not have a spare tire. Never told us it did not have a spare and we found out in the worst way! In addition pushed us to try and buy extras that we did not want. We actually left the dealership the first time because of their intense pushing of extras. Right now wish we would not have come back to buy the car.

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I had a terrible experience with Cardinal Buick GMC. Initially, I took my car there for diagnosis of some issues and was quoted for both parts and service to fix them. I paid for the repairs, and they provided written confirmation that the issues were resolved. Just a few days later the same problems reappeared, but even worse. When I returned to the dealership, they charged me again for another diagnosis, which revealed the same issues as before. It was clear they hadn't fixed anything the first time even after written confirmation my vehicle was no longer misfiring. They ... Read More

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DealerRater - Dec 11, 2024

I had a terrible experience with Cardinal Buick GMC. Initially, I took my car there for diagnosis of some issues and was quoted for both parts and service to fix them. I paid for the repairs, and they provided written confirmation that the issues were resolved. Just a few days later the same problems reappeared, but even worse. When I returned to the dealership, they charged me again for another diagnosis, which revealed the same issues as before. It was clear they hadn't fixed anything the first time even after written confirmation my vehicle was no longer misfiring. They quoted me again for the same work without offering any discount or acknowledgment of their previous failure. If you couldn't service the car right after the first diagnosis, why would I trust you to do it again without having issues? Ultimately, I lost trust in Cardinal Buick GMC and had to pay to have my car towed to another dealership. The entire experience felt unprofessional and as if they were simply trying to get as much money from me as possible. I strongly advise anyone considering their services to think twice.

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Bought a used Nissan Frontier, they put a new battery in. Found out later it was the wrong one, and they used electric tape instead of replacing a bad coroded cable. Paperwork screwed up, they didn't properly outline my trade in for the title application. Lost credit for my trade with Missouri sales tax. Only 1 key, waited until delivery to tell me. Bought the truck with cash, and they were rude about that. They tried to make me pay my Missouri sales tax upfront, which I shouldn't have to when I don't have a loan. Waited FOREVER ... Read More

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DealerRater - Nov 10, 2024

Bought a used Nissan Frontier, they put a new battery in. Found out later it was the wrong one, and they used electric tape instead of replacing a bad coroded cable. Paperwork screwed up, they didn't properly outline my trade in for the title application. Lost credit for my trade with Missouri sales tax. Only 1 key, waited until delivery to tell me. Bought the truck with cash, and they were rude about that. They tried to make me pay my Missouri sales tax upfront, which I shouldn't have to when I don't have a loan. Waited FOREVER for paperwork, and then they tried to cram a warranty on me that was almost as much as the truck I bought. The whole place seemed slimy. And they have sales reps that are barely out of high school! One wonders why they can't get seasoned professionals in the car biz to work here. My advice... stay far, far away. They crammed Nitrofill add on to the price, and the price sheet as covered by the sales manager was confusing as could be. They try to confuse you, hide in extras that aren't shown on the website, and then do everything possible to slam warranties and more add ons in the finance office. BTW, the sales girl, Addison was nice. Can't say the same for the others who work there and run the place.

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Worked with Bruno and highly recommend him. He was extremely knowledgeable about the truck I bought and all the features it had. He was not pushy trying to sell a car like I have experienced other places.

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I bought a car from Cardinal Buick in June. My car's transmission blew three months after I bought it. It was a brand new 2024 with only 2700 miles. Cardinal has been no help at all. They will hardly even talk to us. They dismiss us anytime we call them. They only care about making the sale. I would not recommend this dealership to anyone. Please do yourself a favor and go anywhere else.

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Dylan Brown was great and helped me with all my questions! I will be returning to do business with Cardinal Buick GMC! Ask for Dylan Brown!!!

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Alec was professional and knowledgeable. I've been to several dealers, and this was the quickest, easiest experience I've ever had. From walking onto the lot, sales, and finance, the best dealership experience ever.

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i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. ... Read More

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DealerRater - Apr 6, 2024

i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. BUTTTTT, thats not even the worst part. So my truck sprung a slow coolant leak, i took it up there to have them diagnose it, they charged me 189 dollars to diagnose it and told me it was my thermostat housing and t connector that was leaking. i paid the 189 plus the remaining 289 dollars to get it fixed. it took FIVE DAYS to get my truck back. Finally got it back and about a week later i realized that it was still losing coolant. So i called up and told them and they told me to bring it back. I took it up there and they took it to look at it. At this point they told me that it was my quick release coolant hose that was leaking and the total would be 675. They than than told my wife that they were charging us yet ANOTHER 200 dollar diagnosis fee???????????? For something they had already diagnosed and supposedly fixed. I am done with Cardinal because all they are is a skeeming greedy company that will try and milk you for whatever money they can get from you. Jameson Franco was the "advisor" that tried to charge me AGAIN for a diagnosis of something that i already paid a diagnosis fee. They finally....after about 15 minutes of frustrating conversation...took the fee off after i told them that nobody DISCLOSED information to me that there would be another fee. Please be careful of what these "advisors" tell you need done to your vehicle, especially Mr jamison franco.

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Biggest rip-off place ever say one thing do another service department really bad don't know what they are doing. Old man service writer a big rip-off tell you one price give you another ripped me off 6,000 dollars.

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They say they take care of veterans but will raise the price on the vehicle. Say that their used vehicles are checked except I have had nothing but problems the day I drove it off the lot.

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I have worked with David Tutterow, his trustworthiness, knowledge, and practicality is beyond reproach. He is a great guy who's advise I seek.

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shopping for a car for my daughter, I have contacted David Tutterow on several occasions to get his expert opinion, he will be our go-to when it's time for our purchase

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This past spring I bought a brand new GMC truck at Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather floor mats, I also pointed out that the key was missing from one of the fobs and I asked for the window sticker or a copy to keep with my records and he promised to take care of those items as well. To shorten a long story I made contact with Matt Columbo several times and he assured me that he had ... Read More

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DealerRater - Nov 9, 2023

This past spring I bought a brand new GMC truck at Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather floor mats, I also pointed out that the key was missing from one of the fobs and I asked for the window sticker or a copy to keep with my records and he promised to take care of those items as well. To shorten a long story I made contact with Matt Columbo several times and he assured me that he had sent those items to me. Of course he couldn't come up with a tracking number, because he was blatantly lying. I called the dealership and asked for a manager to call me back and never got that call and I left a message on the website asking for the same and never was contacted. So it appears the dealership is as bad as the sales person. I would suggest steer clear of Cardinal Buick GMC and Matt Columbo. He'll work hard to sell you but once he does don't expect any service or for any promises to be kept.

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Dealerships are notorious for overcharging their service customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that dealerships are more expensive, but none of the independent shops in my area are open on weekends. I took my truck there on a Saturday because it's my only vehicle and I didn't want to take off work. They did a combination repair & maintenance job on my truck. Prior to handing over my key, the desk clerk verified what I wanted done. He ... Read More

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DealerRater - Nov 7, 2023

Dealerships are notorious for overcharging their service customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that dealerships are more expensive, but none of the independent shops in my area are open on weekends. I took my truck there on a Saturday because it's my only vehicle and I didn't want to take off work. They did a combination repair & maintenance job on my truck. Prior to handing over my key, the desk clerk verified what I wanted done. He typed up and printed a 'technician hard card', which listed the repairs/maintenance items that we discussed. There was a dollar amount written at the bottom with no explanation of whether it was the total estimate for the job, labor cost only, parts cost only, or whatever. He didn't offer an explanation either. I assumed that it was the approximate total cost of the job, so, without asking any questions, I signed that paper in order to give them permission to start work. One hour after leaving, I received a call from the desk clerk. He convinced me to do a fuel injection service, and I thought that he said that it would add $760 to my total cost. That was the only thing that was added after I signed the hard card. They finished everything in three hours. The desk clerk handed me my final bill...$1000 (not $760) higher than the amount on the hard card. I discussed everything in detail that was done to my truck with the desk clerk and decided to look into the $1000 difference later. I paid the bill and left. Going by the job's length of time, I paid them more than $400/hr for labor. Based on my research, the high end of the average mechanic labor rate across the country is $169/hr. I left a complaint on their website about this. The service manager called the next day and explained their greedy business model. Their labor rate is $179/hr. Their charges are based on something called 'book time'. It's basically a universal publication that many shops use to figure out how much time that jobs are supposed to take. According to book time, my job is supposed to take 10.1 hours. It only took 3 in reality, but the dealership charged me for 8 hrs worth of labor. The service manager had the nerve to tell me that they were giving me a good deal by charging me for 5 extra hours' worth of labor because they should've charged the full 10.1. The service manager also said that they pay their techs per job...no hourly wages. So, no matter how long a job takes, the tech's pay remains the same. As a former independent contractor that worked for Dish network, I don't support that model for pay. I'm betting that the technicians finish jobs faster than book time says way more often than not, but they apparently don't use any discretion to adjust prices based on how long the jobs actually take. The service manager stated that the customers' number one complaint is their pricing structure. Hmm...I wonder why! He tried to placate me by saying that they gave me a good deal and that book time supposedly is beneficial for customers too. I still don't know where the extra $1000 came from between the hard card & the final bill. I've learned my lesson. I will not utilize this or any other dealership for service anymore. Their overcharging cost me more than my lost wages if I had taken a day off of work in order to take my truck to an independent shop. My local independent shop's manager said that they only charge $90/hr for labor. I'll gladly choose that over padding the pocket of GM's greedy CEO.

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Will NEVER do business with them again. So deceitful. They care nothing about customer satisfaction

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I recently purchased a 2015 Chevy Traverse, and I dealt with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal started, there were a lot of people either in finance or taking delivery of their vehicles. We were pushed to finance which the guy had no personality and wasn't personable. Anyone working in a car dealership know matter what department should be able to speak to customers and make it fun to get a new vehicle. He didn't explain ... Read More

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DealerRater - Sep 28, 2023

I recently purchased a 2015 Chevy Traverse, and I dealt with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal started, there were a lot of people either in finance or taking delivery of their vehicles. We were pushed to finance which the guy had no personality and wasn't personable. Anyone working in a car dealership know matter what department should be able to speak to customers and make it fun to get a new vehicle. He didn't explain anything, he was pushy. I walked out with the keys, without Justin knowing, he did not go over the trial OnStar, satellite radio, and never went over the extended warranty. They allowed me to drive off the lot with the tire sensor indicator on, due to 3 missing tire sensors, I believe they shouldn't have allowed me to do that. I was told there was not a safety hazard. Everything should be perfect when buying a new vehicle, another thing is that there is moisture in the headlight that they didn't do anything with. It was filthy, and Justin advised me that it was cleaned and detailed, which I don't believe that. There is a smudge on the drivers side, that they couldn't buff out. There are scratches and dings.. I ended up taking it on vacation to Branson, and noticed on the way there, that it was hesitating a lot when inclining. It seemed to get worse over the weekend. Was concerned that I wouldn't make it back. Called the dealership, which they told me to bring it in. I took it in, and was given a loaner. It took forever to get it diagnosed, and then once that happened, had to order parts and then actually start working on it. All that time, I had just bought it, and it was not in my possession and my car payment was due already. I bought it July 11th and they had it until August 5th. I attempted to contact someone to see if I could postpone my car payment, which was told to contact Ally. I advised them of what happened. I must say, I used to work at Weber Chevrolet in Columbia, this wouldn't have happened there. They have quality people there, that are honest with you and will do anything possible to make a customer happy with their car buying experience. The experiences that people have, are shared with friends, family and just people in general, and will know not to go to a certain dealership. Good experience equals happy customers, and more regular, faithful customers who decide to continue to buy. Its like a "family" to get to know your salesman, and be treated great. I will never go to Cardinal buick again, and won't recommend to others. The reviews should be looked at and close the company.

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I enquired about a 2005 Honda pilot that was in my price range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inventory. That was all out of my price range. They keep asking me if I had a. Chance to view the inventory. I haven't been in touch since

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I would give them a zero if possible. Part of the service provided on the vehicle I drove and purchased was an alignment. Took the vehicle to mechanic within 30 days. Found the driver side front tire had a bent rim. Notified them of the problem within 30 days of purchase and was told there was nothing they could do.

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DO NOT GO HERE FOR SERVICE! Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well that was incorrect after I had been driving the vehicle the differential exploded and I had the vehicle towed back to cardinal. To which I was informed that the differential damage was due to the tires which the service advisor told me earlier I was fine to drive on. After fighting and going back and forth with my advisor they finally replaced the diff under ... Read More

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DealerRater - Aug 8, 2023

DO NOT GO HERE FOR SERVICE! Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well that was incorrect after I had been driving the vehicle the differential exploded and I had the vehicle towed back to cardinal. To which I was informed that the differential damage was due to the tires which the service advisor told me earlier I was fine to drive on. After fighting and going back and forth with my advisor they finally replaced the diff under warranty and I purchased new tires from elsewhere. 2 months later now the differential has exploded again due to inexperienced technicians this dealership has employed and they are refusing to take any responsibility for it. The reason for the differential going this time is that there technicians did NOT TIGHTEN THE BOLTS properly on the vehicle. STAY AWAY FROM HERE!!

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I used there service department for 2 of my vehilces. After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I was assured they would not, important since i was driving in from 4.5 hours away. I get there on Sunday as I told them and my truck is gone. Found out the truck had been stolen several months earlier. They treated me like crap when I asked for help. I came back to talk to the General Manager about this issue and he came ... Read More

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DealerRater - Jul 30, 2023

I used there service department for 2 of my vehilces. After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I was assured they would not, important since i was driving in from 4.5 hours away. I get there on Sunday as I told them and my truck is gone. Found out the truck had been stolen several months earlier. They treated me like crap when I asked for help. I came back to talk to the General Manager about this issue and he came to the show room floor and said :"get the Fuc_ out of here or I'll crack your head. He also tried to yank my paperwork from service from my hands. Im 68 and a senior, so I headed to the door to leave and another salesman, "bully and thug"came up from behind and assualted me. I told him to leave me alone or I would call the police. What kind of company does that to anyone, especially elderly. Im still trying to get my money back from having to pay to get it out of a tow yard and getting it fixed from the damage caused when it was stolen. The GM should be fired and if you hire salesman to act like xxxxx, you're the reason the dealership is run like a criminal element. Belleville and St. Clair County is a great location of close friends. When you read this please beware, its all true and it can happen to you if you use them for service and since the GM is in charge of sales, sales too. They have a very poor dealer rating and its all earned.

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Purchased a new Encore and right at 7k miles engine light came on. Part is back ordered. Has a very bad lag when stepping on the gas. Went back and talked to a sales person, Cody, he tried to up-sell me and was rude when I wasn't interested in adding another $150 to my monthly payment. I will never go there again and will share my experience.

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cardinal Buick! Matt! Arvid! Quan! Those were the three for me that helped bamboozle me

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Be careful with them. I test drove a 2011 Toyota Camry that I saw online. I didn’t like it. I asked if there were other cars in that price range. I was told no. The next day, I received a promotional email from them for their Memorial Day sale listing multiple cars available in my price range. Mind you, I went to visit them May 26th!

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They could not help me within the perimeter of my terms They could not provide financing for a car under 7500

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The experience at Cardinal Buick GMC was awesome. Thanks to our salesman Jose. He wasn't pushy and let us pick the car we wanted within our budget. He is funny and watched Netflix with us while we waited for financing. He checked up with us to make sure we still like the vehicle we bought. He is an awesome salesman and I would recommend him to family and friends and anyone looking to purchase a new vehicle.

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The most corrupt, dishonest car business I have EVER dealt with. Lied to me repeatedly, took my down payment and continued to lie . Flew in from out of state, left without purchasing ANYTHING. Stay away from these con artist!!!

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They are absolutely criminals! They will smile and hug you while steal your money. If you don't spend all your time babysitting them they will change the numbers and you won't know what happened until you go for your plates.

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In the past, this dealership had A1 service with fixing my vehicle. This time around is horrible. My truck has been sitting nearly a month and they can’t get me a loaner vehicle to get back and forth to work. One lady lies about why they can’t give me one…….another guy makes up another story. I’ve spent thousands of dollars with this place and all of a sudden, the service has went up in smoke. The manager kept saying to me “If I have one I would give you one.” It’s been a WHOlE month ... Read More

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DealerRater - Dec 6, 2022

In the past, this dealership had A1 service with fixing my vehicle. This time around is horrible. My truck has been sitting nearly a month and they can’t get me a loaner vehicle to get back and forth to work. One lady lies about why they can’t give me one…….another guy makes up another story. I’ve spent thousands of dollars with this place and all of a sudden, the service has went up in smoke. The manager kept saying to me “If I have one I would give you one.” It’s been a WHOlE month and not one loaner vehicle is available. Unbelievable!!!!

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Matt colombo was awesome to work with and helped me get into my dream truck and kept my monthly payment right where I wanted it!

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Purchased a used 2019 Buick Encore on 10/31/22 Guess with it being Halloween I should have known I'd get tricked. Inspected car in the rain and missed curb rash on the right front wheel. Someone at the dealership should have seen it and with full disclosure pointed out the slight damage or better yet, repaired it before it was delivered. Now I know why I had to sign an acknowledgement they owed me nothing more since it was used. Our salesman Michael B. was excellent and accommodating. My issue is with the used car department. Guess this dealership's motto is &... Read More

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DealerRater - Nov 15, 2022

Purchased a used 2019 Buick Encore on 10/31/22 Guess with it being Halloween I should have known I'd get tricked. Inspected car in the rain and missed curb rash on the right front wheel. Someone at the dealership should have seen it and with full disclosure pointed out the slight damage or better yet, repaired it before it was delivered. Now I know why I had to sign an acknowledgement they owed me nothing more since it was used. Our salesman Michael B. was excellent and accommodating. My issue is with the used car department. Guess this dealership's motto is "buyer beware".

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Thank you Cody for the brush off .pickup my new 2022 truck from webber Chevrolet

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This was the Best experience I had from dealerships , everyone was Amazing , A BIG THANKS TO TERRANCE McCOMB His an Awesome Guy , Please make sure you asked for TERRANCE when you Go to Cardinal Buick Gmc , Many Thanks to you , Terrance YOU ARE THE BEST 👍

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2021 I had a bad experience with their service, and again August of this year.

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Cree assisted me as well as Hunter. Awesome service from both ladies. Never let them go

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Despite our phone agreement when I got there after driving for 40miles one way they unapologetically declined my offer even without giving a possible offer only ultimatum. When I left I reached back to them ready to meet their ultimatum but they hiked it. Felt disappointed and wasted

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BAIT and SWITCH!! Have been going to Wagner for more than 30 years, the dealer was sold to Cardinal. Been going to Cardinal for quite some time. New turn over of service people. Simply horrible. Went there today for oil change. Had a set price for oil change. Service doubled the price of what oil change was supposed to cost. Also very rude. Not the GREAT SERVICE that used to be!! Going some where else!!

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Yukon was a piece of xxxx. Every service light was on, every check engine light was on, running on 6 cylinders, none of this was told to me by 4 different sales people over the phone. I drove over 60 miles to see that crap.

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I had the pleasure of being served by Claude T. Horton. My car salesman at Cardinal Buick. Claude was very Professional he went above and beyond to make sure I was happy. He explained the process and what I should expect. He was very patient with me. I walked away with the vehicle I wanted and could afford. I will return to Claude for my next vehicle. He was AWESOME!!!! Great company to do business with. I highly recommend them. Great Experience thank you CLAUDE T. HORTON!!! I AM VERY HAPPY I Will return and I will send my friends 🙂

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Absolutely the BEST buying experience I have had buying a vehicle. Cowboy Dave and Cody each helped me and were great!! I will recommend Cardinal Buick GMC to everyone I know who is looking to buy a vehicle. Also worth noting, this dealership has TONS of cars, trucks, SUVs for sale. Most lots are bare but this place is killing it, probably because of great sales people like Cowboy Dave and Cody!!!

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Cody J. Murray took excellent care of me. Not pushy and I was given a great deal. He explained the ins and outs of the car. I had several additional questions after the sale. He walked me through with ease. I highly recommend him for anyone wanting a new or used car. I am very happy with my purchase. The finance department went through options and I chose the best option for me. Horacio was very helpful in that regard! Buying a new car is nerve wracking but Cardinal Buick, Belleville made it an experience that I could handle with ... Read More

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DealerRater - Oct 13, 2021

Cody J. Murray took excellent care of me. Not pushy and I was given a great deal. He explained the ins and outs of the car. I had several additional questions after the sale. He walked me through with ease. I highly recommend him for anyone wanting a new or used car. I am very happy with my purchase. The finance department went through options and I chose the best option for me. Horacio was very helpful in that regard! Buying a new car is nerve wracking but Cardinal Buick, Belleville made it an experience that I could handle with ease.

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Quick response with friendly communication about my request. Unable to help because car had already sold however sent me a link to their website to look at availability they did have. Also following up later to answer any questions I had.

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Used cars filthy and beat up half of the equipment doesn't work in them

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I had very great rep and I love my vehicle that I was shown and thank you for the service from sells rep Bruno. Happy with the service I received on today

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If you are credit challenged be ready to feel like an outcast and ostracized. Unprofessional sales staff with very little to no customer service skills at all. i had the pleasure of dealing with a Trevor to whom i quickly became an annoyance and nuisance once he discovered my credit wasnt the best, even though i went in there with my own financing, substantial down payment, car chosen and willingness to buy. He commented how surprised he was at my ability to acquire a loan at all. Epic!!!

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Had a great experience buying a new truck from cardinal, they went out of their way to make everything good. Had a good time sharing stories and laughing and carrying on and our sales consultant Bruno was absolutely fantastic.

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AJ from Cardinal Buick is a goddess and the best car sales specialist we have worked with! We have been struggling for a while to get me into a different vehicle and she DID NOT give up on us. Bless her heart and this amazing place that has the best coffee.

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Terrell Donaldson was very pleasant to work with... I drove 6 hours from Wisconsin to see a Grand Cherokee Overland for my Fiancé. He had the vehicle gassed up and ready to test drive and even down to the delivery was awesome... I am a service advisor at another dealership and I wish all salesperson was nice, patient, and down to earth as him.

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PissPoor Communication Skills. I called and spoke to Tiffany in the Service Dept. to schedule an oil change. I explained very clearly and plainly that I do not live any where near the dealership and could NOT just drop off my car. I will have to wait for it to be serviced. Tiffany stated that would not be a problem and we selected an appointment for 11:00am from what she had available. I drive all the way over there only to discover that there are a dozen vehicles waiting outside the service bay for their appointments as well. I went ... Read More

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DealerRater - Feb 4, 2021

PissPoor Communication Skills. I called and spoke to Tiffany in the Service Dept. to schedule an oil change. I explained very clearly and plainly that I do not live any where near the dealership and could NOT just drop off my car. I will have to wait for it to be serviced. Tiffany stated that would not be a problem and we selected an appointment for 11:00am from what she had available. I drive all the way over there only to discover that there are a dozen vehicles waiting outside the service bay for their appointments as well. I went inside and discovered that Tiffany knew full well that all the cars were scheduled ahead of me. Since I couldn't just drop my vehicle off, I could spend the entire afternoon inside the dealership until it was my turn. Tiffany never once mentioned how backed up the orders were in the service bays. I drove all that way for NOTHING. Had she just been honest with me about the wait times, I would have chosen a different day or an earlier time. She never mentioned that so I was unaware until the moment I pulled up to the service bay. This is total crap customer service but also a good indication of what this dealership think of its customers. My advice: don't trust what is said to you on the phone - ask every question you can think of first. Know before you go - or go elsewhere. Shaughn D.

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Short version: Disorganized, dishonest, unprofessional, disrespectful, time wasting. Sept 8th, contacted Garrett about a 2019 Buick Encore, silver, VIN KL4CJ1SB1KB925662, service loaner, so it would be titled “new”. After getting the runaround for a month by Kevin about repairs, due to it being hit on their lot & sitting damaged for over a month, I get Muriel. She was glad someone was buying this car because it was a problem (RED FLAG), it shouldn’t have been shown due to the damage (yet it was still listed? & lack of in-house communication). She sent it to Chicago since ... Read More

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DealerRater - Oct 22, 2020

Short version: Disorganized, dishonest, unprofessional, disrespectful, time wasting. Sept 8th, contacted Garrett about a 2019 Buick Encore, silver, VIN KL4CJ1SB1KB925662, service loaner, so it would be titled “new”. After getting the runaround for a month by Kevin about repairs, due to it being hit on their lot & sitting damaged for over a month, I get Muriel. She was glad someone was buying this car because it was a problem (RED FLAG), it shouldn’t have been shown due to the damage (yet it was still listed? & lack of in-house communication). She sent it to Chicago since they didn’t trust the work of any local shops. I would have been more understanding of the timeframe had I known this. She's not sure why the guys aren’t honest with this type of stuff (RED FLAG). We set a date for Oct 12. Oct 10, Garrett emails that the car was ready. Original issues were fixed BUT the radio antenna was missing, the driver’s seatbelt adjuster was broken & the mud flap STILL DAMAGED. Garrett gets Muriel, who says she’s a rip the band-aide off person & she didn’t understand why the “guys” weren't up front, SHE told THEM that I was pleasant, easy to talk to, & the nicest unhappy person to deal with (RED FLAG). Her answer “we’re not putting any more money into this car, it was priced low because we are selling it AS IS.” This ABSOLUTELY WAS NOT said to me. NOTHING said as is. The seatbelt is a SAFETY issue! Kevin’s said the car is under GMC warranty and MUST be fixed. To her, the mud flap is “cosmetic” and the car “will never be perfect.” DIDN’T ASK FOR PERFECTION, I ASKED FOR WHAT WAS PROMISED, a FIXED car. She offers $500 off a new car if I don’t want the deal. I could have done that a month ago! And that $500 will be taken by unnecessary “warranties” (more on this later) & xx the incentives. If Cardinal didn't want to “lose money," they shouldn’t have discounted the car or fixed months ago. NOT MY PROBLEM. The problem is this unorganized dealership. After an INSULTINGLY LOW trade offer, I said remove the $225 nitro-fill tire warranty & we have a deal. She refused, saying that I can find nitrogen & it’s a lifetime tire warranty. I wasn’t born yesterday, this is not my first car. I can get a tire warranty with regular air from Dobbs, Costco, Sam’s etc. She stated that she’s “opening herself up to a class-action lawsuit” if she removes the charge. This is total xxxxxxxx, not my problem, & what put a nail in the coffin of this deal. She explains that if she removes the price for me, then she has to change the price for everyone. So you just admitted to RIPPING OFF EVERYONE that doesn’t want it, with an excuse that can be researched & refuted! Nitro fill is unnecessary. My husband purchased a vehicle elsewhere after seeing my ordeal with Cardinal, without the nitro-fill. I won’t pay for something that I didn’t ask for, don’t need, that will be TAXED! Her excuse was INSULTING. Her telling the “guys” I was easy to talk to confirmed that because I was diligent, looked over the car properly & held them to THEIR WORD to fix ALL OF IT, they didn’t want to deal with me. ALSO INSULTING. NO PROBLEM, your loss TWICE. I’m won’t spend a CENT on wasted time, disorganization & unprofessionalism. I’m not a “nice unhappy person.” My husband talked me off the ledge MANY TIMES from letting these people have it, with the exception of Garrett who may be an unfortunate casualty of his management. I’m reasonable when out of the ordinary issues occur. But Cardinal took an out of the ordinary issue & made it a drawn-out calamity of foolishness & excuses. My husband saw how pissed off I was & beat me to the door. Muriel’s last words “call me Monday morning if you change your mind.” The NERVE of you to think I would waste any more time or pay money to this place!? Monday I went to better Buick dealer, bought essentially the exact same car, with NO damage, for a better price, offered a fair amount on my trade, and didn’t get handled by the sales & management staff.

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Dave was a good salesman, not too pushy. Even detailed the vehicle himself. Also made sure that we had a good spare tire that wasn't worn down. Sam in finance worked hard to get us the best rate and payment options for us.

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I worked with Anieca Johnson andshe and she definitely goes above and beyond with excellent customer service. There were no surprises and I appreciate her.

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I went to Oliver C. Joseph on Friday, August 31, 2018 and left with a brand new Jeep Grand Cherokee! The staff at Oliver C. Joseph were extremely helpful and went above and beyond to assist me. The salesman, Dan Slaughter, was very friendly, very professional and very knowledgeable. I absolutely love my new Jeep, and I am recommending this dealership to everyone I know! ********** 10 stars

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MR HORELL WAS EXTREMELY KIND AND HELPFUL WHEN CONTACTED ABOUT MY VEHICHLE AS HE UPDATED MY GPS SYSTEM. HE ALSO SEARCHED FOR INFORMATION THAT WAS NEEDEDD

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Brad Joseph was the top notch professional in getting us the truck that we were looking for. He went out of his way to accommodate my self and my family with his honesty, professionalism, and concern for our wishes to find what we were looking for. The O. C. Joseph dealer ship found great financing for us and did all the paperwork. Over all our experience was top notch. We could not have asked for anything more. We will definitely return for our next vehicle.

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Drove 4 hours to purchase a new vehicle that was listed for $24,170. Mind you I called before they closed and was told the vehicle was still available so I didn't waste my time. Get to the dealership when they opened to be told that the vehicle sold last night and is being picked up Monday morning. They tried to sell me a higher model vehicle. I said no. They said they'd do what they could to find me a car. So, I let them talk. They looked at my trade in and offed me such a ridiculous amount I ... Read More

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DealerRater - Dec 9, 2016

Drove 4 hours to purchase a new vehicle that was listed for $24,170. Mind you I called before they closed and was told the vehicle was still available so I didn't waste my time. Get to the dealership when they opened to be told that the vehicle sold last night and is being picked up Monday morning. They tried to sell me a higher model vehicle. I said no. They said they'd do what they could to find me a car. So, I let them talk. They looked at my trade in and offed me such a ridiculous amount I was offended. Then told me I didn't qualify for the rebates because they were regional rebates and I live outside of the rebate area....what?! They then give me an out the door of $31.xxx. Seriously?! I drove 4 hours one way to be bamboozled by this place. When they found out that for a girl I know what I'm talking about they just let me leave. I would NEVER recommend this dealership. Especially if you are a woman.

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They are running a bait and switch scam contest. Promise you have won a $1000, but event the fine print doesn't explain that you must go into the dealership only to have and match a different number to win. I wouldn't buy from any dealership that used such shady marketing tactics!

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this is by far the best dealer anyone could ever visit. we have the kindest group of people whether they are salesmen, managers, or mechanics. wagner buick will always be a legend to the midwest

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